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Cafe Manager



Location: Tramshed Tech, Palace Swansea

Full Time: 40 hours per week

Salary: £24,000 - £27,000 per annum

 

HOW TO APPLY

Please email your CV to swansea@tramshedtech.co.uk 

 

Job Overview:

We are seeking an organised and dynamic Café Manager to oversee daily operations at our café. The Café Manager will be responsible for leading the team, ensuring high-quality food and beverages are prepared, and maintaining excellent customer service. This role involves overseeing all aspects of food prep, staff management, inventory control, and financial performance, ensuring the café runs efficiently and profitably while providing an exceptional customer experience.

 

Who are Da Coffi?

 

Da Coffi is an independent coffee shop that celebrates community, collaboration, and—of course—coffee! We serve expertly brewed coffee from Coaltown Coffee, locally sourced food, and provide a warm, inviting atmosphere. Our first location opened in 2023 at One Central Square, Cardiff, as part of the vibrant Tramshed Tech community.

 

Who are Tramshed Tech?

 

Tramshed Tech is a collaborative hub for entrepreneurs, start-ups, and growing businesses, providing services to support the tech, digital, and creative industries.

We’re looking for experienced baristas who can provide exceptional customer service and thrive in a busy environment. You’ll play a key role in launching the café, helping establish operations, define systems, and create strong connections with our customers. This is an exciting opportunity for a motivated team player eager to grow with the company and take on new responsibilities.

 

Key Responsibilities:

  • Oversee Day-to-Day Operations:

    • Manage the daily activities of the café, ensuring smooth operations during all shifts.

    • Supervise the preparation of all beverages and food items, including sandwiches, salads, pastries, and other café offerings, according to company recipes and health standards.

    • Ensure high standards of food presentation, quality, and consistency.

  • Team Leadership & Management:

    • Recruit, hire, train, and supervise staff, including lead baristas, baristas and support team.

    • Provide ongoing training and development for staff on food preparation, coffee crafting, customer service, and café procedures.

    • Create work schedules, manage shift changes, and ensure adequate staffing during peak hours.

    • Conduct regular team meetings and performance reviews, addressing any performance issues.

  • Customer Service Excellence:

    • Promote a positive customer experience by ensuring prompt, friendly, and efficient service.

    • Handle escalated customer complaints, resolve issues quickly, and ensure customer satisfaction.

    • Encourage staff to engage with customers, build relationships, and promote new products.

  • Food & Beverage Preparation:

    • Oversee the preparation of food items in compliance with food safety standards, ensuring all ingredients are fresh, stored properly, and prepared hygienically.

    • Maintain knowledge of the menu, including specialty drinks and food items, and ensure team members are trained on any new offerings.

    • Monitor portion control and minimize food waste by ensuring proper storage, rotation, and preparation practices.

  • Inventory & Stock Control:

    • Manage and track inventory of coffee, food ingredients, beverages, and supplies, ensuring stock levels meet demand.

    • Place orders with suppliers, negotiate pricing, and maintain good vendor relationships to ensure timely delivery and cost control.

    • Monitor food waste and implement measures to reduce excess.

  • Financial & Operational Performance:

    • Monitor and analyse daily, weekly, and monthly sales performance, identifying trends and areas for improvement.

    • Manage payment procedures, including preparing daily sales reports.

    • Develop strategies to meet sales goals, reduce costs, and increase overall profitability.

    • Manage budgets and control operational costs, such as labor, supplies, and food waste.

  • Maintain Cleanliness & Safety Standards:

    • Ensure that the café is clean, organised, and in compliance with health and safety regulations, including the food prep area and equipment.

    • Conduct regular inspections of the kitchen and café area to maintain cleanliness and identify any maintenance needs.

    • Ensure all staff adhere to sanitation and hygiene guidelines, including proper handwashing, food storage, and equipment sanitization.

  • Marketing & Promotions:

    • Collaborate with the marketing team or implement in-house promotions to drive traffic and increase sales.

    • Promote special events, new menu items, and seasonal offerings to enhance customer engagement.

 

Qualifications:

  • Experience:

    • Minimum of 2-3 years of experience in a management role within the food service or café industry, with a strong emphasis on food preparation and team management.

    • Proven experience in leading a team and handling all aspects of food and beverage operations.

  • Skills:

    • Strong leadership and organizational skills with the ability to multitask in a fast-paced environment.

    • Excellent communication and interpersonal skills.

    • Experience in food handling, preparation, and understanding of food safety standards.

    • Financial acumen, with experience managing budgets, inventory, and cost control.

  • Knowledge of Food Safety:

    • Familiarity with local health codes and food safety regulations. A food handler certification or equivalent is preferred.

  • Flexibility:

    • Willingness to work a flexible schedule, including early mornings, weekends, and holidays as needed.

 

Why Join Us?

  • Leadership Opportunity: Take charge of a vibrant café and lead a dedicated team while managing both food and beverage service.

  • Growth Potential: Opportunities for career growth within the company, with a chance to implement new ideas and shape the café’s success.

  • Employee Perks: Enjoy complimentary or discounted food and beverages, flexible scheduling, and employee discounts.